Tweet Chats: A Guide for Joining Twitter Conversations

Are you on Twitter?

It's pretty unsurprising that Twitter can be really useful for the topics I am interested in. When I want to talk social media, communities, networking, and collaboration, Twitter is a perfect place to find like-minded professionals. Using Twitter to discuss Twitter. I know, it is all very meta. I also find nuggets of information on Facebook, LinkedIn, Google+, and other social media tools. Not to mention enterprise social media tools and topics, social business news, and valuable professional connections.

If you are interested in talking about engaging communities, navigating the social media world, and making technologies work for you, you might want to join me in a Tweet Chat.

What is a Tweet Chat?

A Twitter tweet chat is a pre-arranged global conversation that happens on Twitter through the use of Twitter updates (aka tweets: tweet tweet) that include a predefined hashtag to link those tweets together in a virtual conversation.

Formal Twitter tweet chats are arranged in advance and occur at a specific time. They may include a formal agenda with a specific leader or "speaker", or they might involve a free flowing discussion between all participants.

Here are some good ones.

• #smbiz: A chat where small business owners can get answers from experts and other SMB owners. Takes place every Tuesday from 8 to 9pm.
• #blogchat: Offers advice on how to better your blog. Takes place on Sunday nights from 8 to 9pm CT.
• #cmgrchat: Conversations about community management, a different topic each week. Takes place every Wednesday at 2 PM EST.
• #SMOchat: Social Media Optimization Chat: Every Tuesday at 3pm EST
• #SMmanners: Social Media Manners - A think tank on what is proper, acceptable, and not advisable in Social Media. Takes place every Tuesday at 10 PM EST

Each of those links takes you to a page for that chat using TweetChat, a fast, free tool to gather tweets in a tweetchat. I'll be on the #SMmanners chat tonight to pick up some social ettiquette tips!

If you are interested, check out a tweetchat and then come back here to let me know what you thought!

Do you use tweetchats? What are your favorites?

Learning, Learners, and Communities: Evolution of the Professional Learning Paradigm

Are we at the edge of a paradigm shift?

Today I attended a great webinar from the Human Capital Institute (HCI) on innovations in the business learning model. It was called From Solitary to Social: The Evolution of Learning.

Referencing a number of studies and books on the topic, this webinar dived into discussions on the audience's current LMS and the role of informal learning in an enterprise environment.

Our host pointed out that in the recent economic recession and in the current recovery, learning always needs to be closely related to competencies and have a real and tangible business value. She tied this into methods for capturing, promoting, and nurturing informal learning.

We talked about breaking down silos and encouraging customers to work across roles and departments to get the most from each other. Social Learning communities can help facilitate these connections by employing Web 2.0 funcationalities.

These inlcude blogs, communities of practice, discussion forums and videos. Learners need to be empowered to co-create content and best practices in formal or informal programs. I've added some great graphics to ponder from the webinar.

Recasts of this presentation are available here:

Recast Schedule:

Friday, Jun 17 2011 6:00pm EDT
Sunday, Jun 19 2011 10:00pm EDT
Monday, Jun 20 2011 2:00am EDT
Monday, Jun 20 2011 6:00am EDT
Monday, Jun 20 2011 10:00am EDT

Are you familiar with Just In Time Learning? The usefullness of Sharing and Tagging? The changes prompted by Millenials in the workspace? Advantages of Jam Sessions or other crowdsourcing projects?

To learn more on these great topics, I would recommend you attend this webinar, which includes details from two very useful case studies: two large companies that revolutionized the learning environment with valuable input from their employees

Recruiting an Advocate Army: Social Media and Customer Reference 5/31/2011

These are notes from International Call on Social Media for Customer Reference Professionals:

I joined dozens of customer reference professionals on the last day of May to discuss the role of social media in Customer Reference programs.

Claudia Koenig from Global Mail eXchange in Germany put together the call and we talked about building an advocate army hearing from Kerri Shea Beers on her blog post on ReferenceSuccess:
http://referencesuccess.com/2011/05/11/guest-post-building-an-advocate-army/

Key thoughts
Customers do not want to be pitched to: On certain LinkedIn sites the vendor is supposed to be a listener, for maintaining credibility you need to let your customers speak for you.

When a customer responds instead of the vendor the recommendation goes further.
Who do you want in the advocate army?
* A happy customer
* Active in social media, ideally, they have their own following
* You trust them

The Advocate Army is an elite group, the selected best customer advocates that you depend on.

Depending on your industry and customers, you need to find out where the conversation is happening, Are there a lot of customers commenting on blog posts? Does the bulk of the activity come from LinkedIn? Or is there a online magazine that would have the most lurkers and participants? Your advocate army can also help you find out where your customers are online.

Who owns social media in your company? This will affect the construction of this Customer Reference: Advocate Army. Different people on the call cited social media moving around a fair amount in their companies: from PR to field marketing and onward. One caller said that they knew that they can’t really own it as Customer Reference and thus it complicates this process.

What are your thoughts?

How does social media fit in with customer reference? How do you use social media to engage with customers, or any audience?

A horse, of course

Josh T Pearson: Woman, When I've Raised Hell

What a beard! No, really, what a song!

Strangely, I can only enjoy one at a time. I have to not look at the video to really appreciate the song. And I forget all about the music when gazing on that beard... :)

Thanks to Ben Hardy for putting me onto this!